Lead times vary depending on product availability and destination. For standard products, shipment usually occurs within 3–5 working days after order confirmation. Air freight takes 5–15 working days, while sea freight may require 30–45 working days.

Buyers are typically responsible for tariffs, taxes, and customs clearance fees in their country. We recommend consulting local regulations beforehand. Incoterms (e.g., FOB, CIF, EXW) will clarify responsibilities in our proforma invoice.

Yes, samples are available for quality verification. Sample costs and shipping fees are generally borne by the buyer but may be reimbursed upon placing a bulk order. Contact us for sample arrangements.

Absolutely. We offer customization for designs, packaging, and labeling. Provide your specifications, and our team will work with you to meet your requirements. Additional fees or extended lead times may apply.

Once shipped, we provide a tracking number and carrier details (e.g., DHL, FedEx, or sea freight documents). Use the tracking number on the carrier’s website or contact our logistics team for assistance.

Reach us via email at [worldray@worldraytech.com], phone [+86-13554042949], or live chat on our website. Our team is available 24/7 to assist with inquiries, orders, or technical support.